IVR voice over
IVR voice over, prompt by prompt.
A phone menu is a hundred small files that callers hear in seconds and judge for years. We record by prompt ID, read numbers and menus as native callers expect, and deliver in the formats your platform needs.
Why it works
What a phone system needs from its voice
Short, clear, and the same in every language.
- 01
By prompt ID
Each file carries the prompt ID from your flow, so it goes straight into the platform.
- 02
Numbers and menus read natively
Digits, amounts, dates and menu options are said the way native callers say them, in each language.
- 03
One tone across prompts
The same actor records the whole flow, so greetings, menus and errors sound like one company.
- 04
Clean starts and ends
Files are trimmed with no clicks and no long silences, so prompts do not feel slow.
Process
How a phone flow is voiced
From flow diagram to platform.
- 01
Flow and prompt list
You send the prompt list with IDs, the text and where each prompt plays.
- 02
Adaptation
Text is adapted for speech and for the language, including how numbers and menu options are said.
- 03
Recording
A native actor records all prompts in one session so the tone is consistent.
- 04
Delivery
Prompts named by ID and delivered in the format your platform needs.
Specs
Specs for IVR prompts
Typical settings, confirmed with your platform.
- Naming
- Your prompt ID, then the language code.
- Format
- Telephony WAV at 8 kHz (μ-law or A-law), or 16 kHz where the platform supports it, plus a full-quality master.
- Silence
- Trimmed at the head and tail to the length you specify.
Questions
Questions, answered.
Which audio format do phone platforms need?
Most take 8 kHz WAV in μ-law or A-law. Tell us the platform and we deliver to it, along with a full-quality master.
Can you add a prompt later?
Yes. We record the new prompt with the same voice so it matches the existing flow.
Do you read numbers and dates for us?
Yes. We agree how digits, amounts and dates are said in each language before recording.
Can the voice be the same in every language?
Each language needs a native actor. We pick voices with a similar tone across languages.
Next
Where to go next
- Multilingual voice overMultilingual voice over from one brief: native actors in 47 languages, scripts adapted to the timing, one glossary and one account manager for all.
- Localization voice overLocalization voice over for translation agencies and studios: native actors, timing to picture, your line IDs and file names, and unbranded delivery.
- File specsVoice over file specs for video, broadcast and web: WAV and MP3 settings, sample rates, loudness targets such as EBU R128 and −14 LUFS, and file naming.
Quote a phone flow.
Send the prompt list, the languages and the platform.
Or write to hello [at] voicepros [dot] com